ToolAdd to the record

Report what you saw at checkout

Two minutes, no account. Your report joins others from your county; once there are enough, the county gets published numbers.

Before you start

Have the surcharge amount from checkout, or the sold-out message, in front of you. Whole dollars are fine.
Know your county. Not sure? It's on your property tax bill or voter card, or search "what county is [your town] in".
Speed test? It's optional. Run it with nothing else using the connection, and note the obstruction % from the Starlink app if you can.

We never ask for your street address, name, email, phone, account number or screenshots. There's no free-text box, so there's nowhere to type them by accident.

1. Where

State

CountyParishes (LA) and boroughs (AK) are listed here too.

First 3 digits of your ZIP code (optional)Example: for 98502, type 985. Three digits cover a wide area, so they can't point to your home.

2. What happened

What were you doing?

Ordering a new kitFirst order for this addressReactivating a dishLeaving Standby, or turning service back onChanging my service addressMoving, or updating where the dish livesSwitching plansFor example Residential to Roam, or the other wayActivating a Mini or Roam kitPortable service

What did checkout show?

A surcharge, with an amountNo surcharge ($0)Sold out, at capacity, or a waitlist

Month you saw it

3. Your setup

Plan you were choosingSurcharges can differ by plan at the same address.

Kit

4. Speed test (optional)

Add a speed test result

Fill in all three numbers or none. Tests with more than 1% obstruction are kept but not counted in county medians. Why.

Download (Mbps)

Upload (Mbps)

Latency / ping (ms)

When you ran it

Tool

Obstruction % from the Starlink app (optional)In the app: Settings → Check for obstructions. Leave blank if you don't know.

By sending, you agree your answers can be published as part of anonymous county totals under CC BY 4.0. Nothing is shared with SpaceX.

Report what you saw at checkout

Before you start

Thanks. Your report is in the review queue.

What happens next

Review

Counting

Publishing